Support Center

Get help with your HenBase poultry farm management account.

Support Highlights

Select the area where you need help.

Help Center

Guides for farms, houses, flocks, eggs, feed, health, mortality, workers, payroll, vendors, inventory, reports, and farm notes.

Open Help Center

Support Requests

Submit account, technical, billing, privacy, deletion, synchronization, and feature requests.

Open Support Requests

Troubleshooting

Help users refresh records, check internet access, confirm the correct farm or flock, and identify synchronization issues.

Open Troubleshooting

Privacy & Account Help

Links for privacy questions, data access, account deletion, and account security.

Email Support

Account, farms, flocks, records, reports, synchronization, billing, privacy, and technical issues.

support@ssconsultingaccountingllc.com

Before Contacting Support

Try these steps before reaching out — they resolve many common issues.

1Refresh the page and try again.
2Confirm the correct farm, house, and flock are selected.
3Check that all required fields are completed.
4Confirm numeric values are valid and greater than zero where required.
5Confirm the internet connection is active.
6Confirm the same HenBase account is being used on mobile and web.
7Close and reopen the app.
8Take a screenshot of the issue.
9Record the exact error message.
10Record the time the issue occurred.

Response times depend on volume. Please include as much detail as possible with your first message.

Submit a Support Request

Fields marked with * are required.

Full Name *

Email Address *

Farm Name (optional)

Issue Category *

Priority

Use Urgent only for major account-access, security, payment, data-loss, or operational problems.

Subject *

Message / Details *

Please include: the page where the issue occurred; the action you performed; the expected result; the actual result; the exact error message; and whether the issue occurred on mobile, Base44 web, or both.

Device Type (optional)

Operating System (optional)

HenBase App Version (optional)

Attachment (optional — screenshot or document, 5 MB max)Choose a file

Quick Help

Tap a question to expand a quick answer.

Privacy Notice

Do not submit passwords, full payment-card numbers, government identification numbers, or unnecessary sensitive personal information in support requests. Support requests may include account, device, app, and farm-related information necessary to investigate the issue.

Delete Your HenBase Account

Submit a request to permanently delete your HenBase account and associated account data.

Open Account Deletion

HenBase Support does not guarantee a specific response time unless an official support-response policy has been established. Please save your reference number for follow-up communication.

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Smarter Poultry. Better Growth.

support@ssconsultingaccountingllc.com